Refund & Cancellation Policy

Please read this policy carefully to understand the rules and conditions for using Vaiket.

1. Subscription-Based Billing

Vaiket services operate on a prepaid subscription model. Payments are charged in advance for the selected plan.

2. No Refunds for Current Billing Cycle

Once subscribed and the payment is processed: ❌ No refunds are provided for the ongoing billing period ❌ Even if the user cancels immediately after purchase ❌ Because service is instantly provisioned and system resources are allocated

3. Cancellation Policy

Users may cancel anytime through: Dashboard → Billing → Cancel Subscription ✅ Service remains active until the current paid period expires ❌ No partial refunds for unused time

4. Free Trials & Promotional Offers

If a free trial is available: • No charge during trial • Charges start automatically after trial unless cancelled beforehand • Promotional pricing is non-refundable & non-transferable.

5. Duplicate or Fraudulent Payments

If payment is: • Charged twice due to system error • Unauthorized (card/bank fraud) We will investigate and issue a refund within 7–10 working days after verification.

6. Failed Transactions

If money is deducted but subscription is not activated: • Refund will be automatically processed by your bank within 5–7 working days. You may contact support with: • Email used for login • Transaction ID • Payment screenshot 📩 [email protected]

7. Account Termination Due to Misuse

Refunds are not granted if account is closed for: • Abuse, spam, illegal usage • Violation of Acceptable Use Policy • Chargeback fraud attempts

8. Payment Gateway Rules

Refund timelines depend on: • Bank processing time • Payment provider rules (Razorpay / Stripe)