Privacy Policy

1. Overview

Vaiket is operated by Vikas Web Development Pvt. Ltd. We provide business tools including CRM, WhatsApp Business integrations, messaging, automation, and analytics. This policy describes the information we collect, how we use it, and the choices available to you.

2. Information We Collect

We may collect account and business details such as your name, email, phone number, login and billing details; information connected to WhatsApp or Meta accounts, such as account IDs, message and delivery metadata, templates, webhook events, and authorization tokens; and technical information such as IP address, device and browser details, logs, and usage data. Information you enter into the service may also be processed to provide its features.

3. How We Use Your Data

We use information to provide and maintain the service, connect WhatsApp Business accounts, deliver messaging and automation, manage CRM records, process payments, provide support and analytics, secure accounts, prevent abuse, fix errors, and meet legal obligations. We process Meta Platform Data only as authorized and needed to provide the requested features. We do not sell personal data or Meta Platform Data.

You are responsible for having the permissions and customer consent required to use WhatsApp and other connected services and to provide customer information to Vaiket.

4. Sharing & Disclosure

We share information with service providers that help us host, secure, support, and operate Vaiket, process payments, or provide messaging and analytics. These providers may process information only to deliver their services to us. We may also disclose information when required by law or when needed to protect users, the service, or others. External services and links have their own privacy policies.

5. Data Security

We use reasonable safeguards, including access controls and secure transmission, to protect information. No online service can guarantee complete security. Please keep your passwords, tokens, and account access secure.

6. Data Retention

We keep information while it is needed to provide the service and for legitimate business, security, and legal purposes. Some backups, logs, and records may remain for a limited time after a deletion request where necessary for recovery, compliance, or security.

7. Your Privacy Rights

Depending on applicable law, you may request access to, correction of, deletion of, or a copy of your information, or withdraw consent where processing is based on consent. To make a request or raise a complaint, contact us using the details below.

8. Contact Us

Vikas Web Development Pvt. Ltd., Ranchi, Jharkhand, India.

Support: [email protected]
Privacy and legal: [email protected]